Question 1

What are the benefits of facials?

Accepted Answer

Regular facials support a healthy skin barrier, improve hydration and tone, calm inflammation and address concerns like acne, sensitivity or signs of ageing.

Question 2

Are facials safe for sensitive skin?

Accepted Answer

Yes — every treatment is bespoke and starts with a consultation, and can be adapted to calm and support reactive or compromised skin.

Question 3

Can facials help with acne?

Accepted Answer

Yes. Treatments can combine extractions, high frequency, phototherapy and probiotic skincare with homecare guidance — tailored to your skin on the day.

Question 4

Can I get a facial if I'm pregnant?

Accepted Answer

Most treatments can be adapted safely for pregnancy. Please mention any pregnancy or recent changes when booking so the treatment can be tailored.

Question 5

Is LED phototherapy safe?

Accepted Answer

Yes — Dermalux uses clinically validated, narrowband wavelengths of light. It is non-invasive, non-thermal and safe across all skin types.

Question 6

How do I book an appointment?

Accepted Answer

Get in touch via email holly@skintherapybristol.com or call 07881 910307. Online booking is also available via the Ovatu booking page.

Question 7

What are your opening hours?

Accepted Answer

Monday to Friday, 9am–5pm. Evening and late afternoon appointments are available on request.

Question 8

What is your cancellation policy?

Accepted Answer

48 hours' notice is required to reschedule an appointment. Payments are non-refundable but can be transferred to a future booking if rescheduled within the notice period.

Question 9

What is microneedling?

Accepted Answer

Microneedling is an advanced skin treatment that creates controlled microchannels in the skin to stimulate its natural renewal processes, including collagen production. It can help improve skin texture, firmness and overall radiance.

Question 10

What skin concerns can microneedling treat?

Accepted Answer

Microneedling may help improve the appearance of fine lines, enlarged pores, uneven texture, dullness and certain types of superficial acne scarring. Your treatment will be tailored to your individual skin concerns and desired results.

Question 11

Is microneedling painful?

Accepted Answer

You may experience mild to moderate discomfort, warmth or a prickling sensation during treatment. Comfort levels vary depending on individual sensitivity and the treatment performed.

Question 12

How many microneedling treatments will I need?

Accepted Answer

For optimal improvement, a course of treatments may be recommended, depending on your skin concerns and goals. Your practitioner will advise on the most appropriate treatment frequency and number of sessions following your consultation.

Question 13

Is there any downtime after microneedling?

Accepted Answer

Temporary redness, warmth, tightness and sensitivity are common following treatment. These effects generally settle over the following few days, although recovery times vary.

Question 14

Is microneedling suitable for everyone?

Accepted Answer

Microneedling is not suitable for every skin type or condition. A consultation is essential to assess your skin, medical history, current skincare and treatment goals. Certain skin conditions, medications and circumstances may mean treatment needs to be postponed or avoided.

Question 15

What aftercare is required after microneedling?

Accepted Answer

Gentle skincare, daily broad-spectrum SPF and avoiding excessive sun exposure are essential. You will also need to avoid potentially irritating active ingredients and follow your practitioner's guidance on makeup, exercise and other activities while your skin recovers.

Questions, answered.

Facials

Microneedling

LED Phototherapy (Dermalux Flex MD)

Infrared Therapy

Booking & Appointments

Questions, answered.

Facials

What are the benefits of facials?

Are facials safe for sensitive skin?

Can facials help with acne?

Can I get a facial if I'm pregnant?

What products do you use?

Microneedling

What is microneedling?

What is the mesoestetic® Axion?

What skin concerns can it treat?

Is the treatment painful?

How long does the appointment take?

How many treatments will I need?

When will I see results?

Is there any downtime?

What aftercare is required?

Is microneedling suitable for everyone?

Can I combine microneedling with other treatments?

How long will my results last?

How do I get started?

LED Phototherapy (Dermalux Flex MD)

What is Dermalux LED Phototherapy?

Are there any potential side effects associated with Dermalux LED Phototherapy?

Is Dermalux LED Phototherapy a safe treatment?

What sensations can be expected during the session?

How many sessions are typically required for optimal results?

How long do the results last?

Can I apply a sheet mask during the session?

Is it permissible to use topical skincare products during Dermalux LED Phototherapy?

Does Dermalux LED Phototherapy stimulate the production of Vitamin D?

Can Dermalux LED Phototherapy induce tanning of the skin?

Why is the near-infrared light invisible to the human eye?

Is near-infrared light effective when used alone?

Is there an age limit for Dermalux LED Phototherapy?

Can Dermalux LED Phototherapy be used on clients currently undergoing cancer treatment?

Is Dermalux LED Phototherapy safe for use on pregnant clients?

How does Dermalux LED Phototherapy compare to other light-based treatments?

What types of skin conditions can Dermalux LED Phototherapy treat?

Can Dermalux LED Phototherapy be combined with other skincare treatments?

What should I do to prepare my skin before a session?

Are there any post-treatment care instructions?

Can Dermalux LED Phototherapy be used on all skin tones?

What scientific evidence supports the effectiveness of Dermalux LED Phototherapy?

What is the difference between red, blue, and near-infrared light?

How long does a typical session last?

Are there any contraindications for Dermalux LED Phototherapy?

If a client is on medication that is not on the contraindicated list, how do I know if they can have LED Phototherapy?

Can LED Phototherapy be used if I am on topical or oral steroids?

Why might a client have blue/purple marks after using the Flex MD?

Why can't the Flex MD be placed directly on the body?

How is the recommended 25mm distance maintained?

Can LED Phototherapy worsen pigmentation?

Infrared Therapy

What is infrared?

What are the key benefits?

What is the difference between a traditional sauna and an infrared sauna?

How long is a session?

Booking & Appointments

How do I book an appointment?

What are your opening hours?

What is your cancellation policy?

Can I buy gift vouchers?